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Shipping Information

Processing Time

Orders are processed within 1–2 business days.
During new drops or high‑volume periods, processing may take slightly longer — but we’ll always keep you updated.

Shipping Times

UK orders typically arrive within 2–5 business days after dispatch.
International shipping (if enabled) varies by location.

Tracking

Once your order ships, you’ll receive a tracking link by email.
If you don’t see it, check your spam folder or contact us and we’ll resend it.

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Returns & Exchanges

30‑Day Return Window

If your item is unused and in its original condition, you can return it within 30 days of delivery.

How to Start a Return

Email us at collectiverseofficialuk@gmail.com with:

• Your order number
• The item you want to return
• The reason (optional, but helps us improve)

We’ll reply with the next steps.

Damaged or Incorrect Items

If something arrives damaged or wrong, we’ll replace it.
Send us a photo and your order number — we’ll sort it quickly.

Refunds

Refunds are issued to your original payment method once the returned item is received and inspected.

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Questions?

If you’re unsure about anything, reach out anytime.
We’re here to make collecting smooth and stress‑free.

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